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Privacy Policy

Effective date: January 1, 2023


The Cortland County Convention & Visitors Bureau ("CVB", “us”, “we” or “our”) operates the website (the “Service”), a campaign initiated to inform the City of Cortland and visitors about the Downtown Revitalization Initiative.

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.


We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use


All the different types of messages you may receive shall be known collectively as the "Programs."

Text Messages

By opting into the Crown City Rising texting platform, you agree to receive recurring automated marketing and informational text (e.g. SMS and MMS) messages from Crown City Rising or one or more of the following (collectively, “Affiliates”): (a) the Downtown Revitalization Initiative campaign run by the City of Cortland, (b) the Cortland County Business Development Cooperation (BDC),  and (c) the CVB, to the mobile telephone number you provided when signing up. Consent to receive automated marketing text messages is not a condition of any purchase. Message and data rates may apply. Check with your mobile operator for details.


We may contact you via text in the future to tell you about any or all of the following (a) information related to the Downtown Revitalization Initiative, (b) construction updates, (c) events in the City of Cortland, or (d) changes to our privacy policy. Message frequency may vary. Crown City Rising and its Affiliates reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Crown City Rising and its Affiliates also reserves the right to change the short code or phone number from which messages are sent.
This text alert programs are offered on an "as is" basis and: (1) may not be available in all areas at all times; and (2) may not continue to work in the event of product, software, coverage or other service changes made by your wireless carrier. We may change or discontinue any of its text alert programs without notice or liability to you. CVB and its Affiliates and each of their respective officers, directors and employees are not responsible and shall not be liable for any losses or injuries of any kind resulting, directly or indirectly, from any our  text alert program or from technical failures or delays of any kind.  We reserve the right to cease delivery of text alerts to any person at any time in our sole discretion.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Crown City Rising, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

Supported Carriers include: U.S.: *AT&T Wireless, Boost Mobile, Metro PCS, Sprint, T-Mobile, Tracfone, Verizon, Virgin Mobile USA, and C-Spire & Associated Carriers (*carriers do not support MMS alerts, only SMS.) Canada: BCE Inc, MTS, Telus, Eastlink, Rogers, Freedom Mobile, SaskTel Mobility and Vidéotron. We may add or remove any carriers from any Program without notice. Also, Programs may not be available on all carriers. If your mobile operator is not supported, you will not receive a reply to your messages. Some operators may not support some services at the prices offered. Pre-paid users may not be able to participate - check with your mobile operator. Carriers are not liable for delayed or undelivered messages.

You may opt out of our texting program at any time by texting STOP to (207) 804-3783.

For support regarding the Program, text HELP to (207) 804-3783 or email us at Please note that the use of this email address, or texting HELP to the Program’s phone number is not an acceptable method of opting out of the program. Opt-outs must be submitted in accordance with the procedures set forth above.


By opting into the Crown City Rising Newsletter, you agree to receive recurring email communications from Crown City Rising to the email address you provided when signing up. Consent to receive marketing email messages is not a condition of any purchase. We may contact you via email in the future to tell you about Downtown Revitalization Initiative information, construction updates, City of Cortland events or changes to this privacy policy.

You may opt out of our email subscription at any time by emailing,


Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • First name and last name

  • Address, State, Postal code, City

  • Email addresss

  • Phone Number

  • Usage Data

The CVB, the BDC and the City of Cortland are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, SMS or another direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Use of Data

The CVB uses the collected data for various purposes:

  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues


Your Access To and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website,

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.


It is possible to opt-out of data collection by using the following resources:

Disclosure Of Data

Legal Requirements

The CVB may disclose your Personal Data in the good faith belief that such action is necessary to:


  • To comply with a legal obligation

  • To protect and defend the rights or property of Crown City Rising

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.


Google Analytics

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

  • You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: 

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at or by visiting this page on our website,


Participating Organizations

City of Cortland New York
Cortland County Business Development Corporation Industrial Development Agency
Cortland Area Chamber of Commerce
Experience Cortland County Convention and Visitors Bureau
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